As a user of this website, you are acknowledging that any use of this website, including any transactions you make, are done in compliance with the terms and conditions listed below & by confirming you have read and agree to our Prohibited items list.

Carrier / Courier

Parceldrop.co.uk or Third Party Agent (see below)

Consignment/Goods

Documents and/or parcel/s and/or pallet/s sent via any of our services to an individual address.

Consignee/Receiver

The person or persons receiving the consignment.

Consignor/Sender

The person or persons sending the goods.

You/Your

Either the Sender or receiver (whoever arranges the shipment).

Airway Bill / Consignment Note

The documentation placed on the goods.

Third Party

The order placed though Parceldrop.co.uk will utilise the systems of other major carriers.

Working Day

Monday to Friday from 09:00 to 17:30hrs, excluding public and bank holidays.

Obligation to the Customer

• Parceldrop.co.uk will arrange delivery of the consignment/s either through our own fleet and/or through a Third Party service with a reputable carrier.
• Parceldrop.co.uk may not come into direct contact with the goods having arranged for the collection through a Third Party service.
• The Carrier has the right to refuse a consignment for given reasons, such as insufficient packaging or the consignment being larger / heavier than stated when the order was placed. In addition, Parceldrop.co.uk retains the right to refuse any user or order from our system.
• All queries/claims must be directed through Parceldrop.co.uk, in the first instance, who will then contact the relevant Carrier on the Senders behalf. If the Carrier (other than Parceldrop.co.uk) is contacted directly, Parceldrop.co.uk may not be able to assist you with your query at a later date.
• With regard to our automated ordering system, bookings for the collection are as requested by the customer. If this collection fails you must contact Parceldrop.co.uk so that an alternative collection can be booked as soon as possible. The automated system books and charges for the delivery only. If the goods have to be returned for any reason, then you will be contacted and charged for that returned delivery.
• All quotes given by our automated system or through our Customer Support Team are for transit only and are excluding any Duties or other Taxes that may apply.
• You are responsible for ensuring that all details regarding the full collection and delivery addresses including postcode are correct. Contact telephone numbers are required with the delivery details and no consideration will be given for refunds where the details were either not provided in full or were incorrect.
• All prices quoted on this website are in Pounds Sterling and plus VAT (@17.5%) and plus any relevant fuel surcharges* (Where the delivery address is within the EU)
• Any services that are booked with a delivery address outside of the EU are not liable to VAT. Therefore VAT is not charged of these services.
• Any service can be cancelled up to the collection date but will automatically be subject to a cancellation fee.
• Where insurance can be provided by the Carrier, it is your responsibility to ensure that all notification are properly made (i.e. you must ensure that you fill out the relevant parts of any Airway Bill which govern any Insurance coverage). Failure to do so will result in any claim being voided. You must also ensure that you keep a copy of any relevant Airway Bill that shows both the intent to insure and the value of the goods being shipped. Failure to do so will result in any claim becoming void.
• Tracking is available either through our website, by phoning our Customer Support Team or through the specific carriers website you have chosen.

Inspection

Parceldrop.co.uk, or any of their appointed Agents, has the right to open and inspect your shipment without you being given prior notice. Any shipments leaving the European Union or entering the European Union will need to be left open for the collecting Carrier to inspect the contents.

Prohibited Items

It is extremely important that you check that we are able to carry your goods before placing your order (ref. Prohibited Items section). If a prohibited item is collected and then returned, no consideration will be given regarding a refund and you will be contacted and charged for the return delivery. No claim, whatsoever, can be made for damage or loss of a prohibited item.

Collection and Delivery

• Parceldrop.co.uk can only collect and deliver from full street addresses. We cannot collect or deliver from PO Box or BFPO addresses. If a consignment has been returned for this reason, no refund will be given and you may be liable for return charges.
• Our automated system books the collection as per your request. The system will let you know if a date slot is available, if it is not you must select an alternative.
• Please note that this collection date is not guaranteed. In the event that the Carrier can not make the collection, you must contact us and we will then arrange for an alternative collection.
• We can not specify a morning or afternoon collection. Requests for certain time slots can be made but standard collection take place between 09:00 – 17:30hrs on any given working day.
• Saturday delivery options are possible but are not guaranteed.
• Please ensure that you are in during the collection date you request. You will be contacted and charged £12.00 if you are out when the Carrier calls to collect. You will then have to rebook the collection by contacting Customer Support.
• Please note that certain services require a Barcode to be printed out from your own printer and attached to the parcel in a clear view envelope. ( this may be supplied by the driver at time of collection depending on which service you choose). Services which require a printer are clearly marked with red text when selecting your service. Manual paperwork must not be used or the carrier will bill you directly in stead of prepaid on our account. If the carrier uses manual paperwork you will be charged a surcharge of £15.00 + VAT to move the charges back to our account. If the surcharge is not paid then the order will be cancelled and the carrier must be paid the full premium direct.
• Consignments collected and or delivered in certain areas in Scotland, Wales, Cornwall, Northern Ireland and Offshore Islands may be subject to a 24-36 hour delay with all carriers, please check before sending. Shipments to remote areas Nationally and Internationally may be subject to delay. Please check the address with us prior to delivery for advised transit times.
• Any timed deliveries that fail to be delivered by the specified time (i.e. pre 10:30) will see the chargeable rate reduced to the standard rate for next day deliveries, as long as the delay has not occurred for reasons which are outside the control of the Carrier, as a result of incorrect information from the Sender or there being no one to receive the goods when an attempted delivery is made.
• Goods collected and/or delivered to remote areas, either within the U.K. or Internationally, may well be subject to additional delays. If you have any concerns about timings for collection or delivery please contact Customer Support.
• Services will only be considered as having begun from the time that the Goods are collected. If the collection fails, it can be re-booked but no refund or discount will be issued by the Carrier for a failed collection. Transit times vary and must be checked for the service requested. Please ensure that a Receiver is present to take delivery, for some services there will be a surcharge for additional delivery attempts.
• All transit times are estimated. It is important that you be aware that unforeseen delays can occur for many reasons therefore please plan for such possibilities.
• A customs invoice (proforma) must be completed for all Countries outside the European Union & Switzerland when sending anything other than documents. Four copies are required for each separate consignment and must accompany the goods when collected by the Carrier. Please ensure the Customs Invoice is completed before the collection driver arrives.
• You will be able to track the progress of your goods by using the tracking number provided on the documentation left by the driver upon collection or Parceldrop’s own order number which will be emailed to you at the time of your order. Otherwise, please contact Customer Support who will be happy to assist with your inquiries.

Customs Clearance

• Unless specified, in writing, any quotes for service are for the transit of goods only. Parceldrop.co.uk has no control, whatsoever, regarding Customs queries, charges or time delays that may arise from the carriage of goods. Any additional Customs charges must be paid by, either, the Sender or the Receiver prior to delivery or when the delivery is made. Parceldrop.co.uk reserves the right to pass these charges on to the person who has placed the order. If the charges are refused and the delivery is returned, you will also be required to pay for the return delivery.
• Goods that exceed a value of £1,000 may be further delayed as they could require additional documentation for clearance. In such an instant, you will be contacted to provide the relevant documentation. In the event that the goods can not be cleared due to lack of proper documentation, and it becomes necessary to return the delivery, you will also be required to pay for the return delivery.

Surcharges

• All prices quoted on this website are in Pounds Sterling and plus VAT (@17.5%) and plus any relevant fuel surcharges* (Where the delivery address is within the EU)
• Any services that are booked with a delivery address outside of the EU are not liable to VAT. Therefore VAT is not charged of these services.
• Certain services maybe subject to a fuel surcharge. (Denoted with an *). The fuel surcharge amount will be displayed once you checkout.
• By entering the weight and dimensions you are paying for transit only, based on the information provided. If the goods prove to be heavier or larger than the initial information given, you will be required to pay for the additional weight @ £9.50 per kg as well as an additional £15 administration fee. (Please note the surcharge of £9.50 per kg is the minimum charge. Surcharges will depend on the collection and delivery addresses and will be confirmed in writing).
• Additional charges will be confirmed in writing only where an e-mail address has been provided by you.
• Surcharges may be levied (where applicable) on services where there is a cost for re-delivery, remote area collection/delivery and for Saturday delivery.
• You are paying for the transit charges only. You are required to pay any additional Customs charges that may arise.
• If your shipment should require additional documentation, you will be contacted by Customer Support. If this can not be provided, you will face delays and could be required to pay an additional premium for transit clearance or the cost for return delivery.
• Surcharges will be levied on any prohibited item / items held / returned or disposed of by the carrier or its agents / customs or government officials.
• Parceldrop.co.uk reserves the right to stop and/or hold goods for an indefinite period of time where any outstanding monies are owed by the customer. Where the customer refuses payment, it is agreed that Parceldrop.co.uk are within their rights to sell these goods in order to recover whatever outstanding costs exist with regard to that customer.

Delay, Damage and/or Loss

• You are responsible for making sure that your goods are packaged to a professional standard. Parceldrop.co.uk reserves the right to dismiss any claim where goods were not packaged to such a standard. Please refer to our Packaging section for advice and instructions.
• In the event of damage, all packaging must be kept for inspection by the Carrier. The goods must be available for inspection in the state in which they were delivered, at the address they were delivered to. If the goods are moved, repaired or if the packaging is not kept, no consideration will be given to your claim.
• Goods must be signed for as “damaged” when they are delivered, if that is the case. If goods are not able to be inspected upon delivery, they should be signed for as “unchecked”. If goods are signed for without written comment stating “damaged”, “unchecked” or they are signed as “in good condition”, you will not be able to proceed with any claim.
• Remote areas both in the U.K. ( Offshore Islands, areas of Scotland, Wales, Cornwall) and Internationally may be subject to additional delays.
• Parceldrop.co.uk will not consider any liability for delays where the reason/s fall outside the reasonable control of the Carrier.
• Any claim must be submitted, in writing, to us within 10 days of receipt in the case of loss and 14 days in the case of damage when the goods have been insured.
• All transit times are estimated (apart from guaranteed services). It is important that you be aware that unforeseen delays can occur for many reasons, therefore please plan for such possibilities. We use a number of trusted Agents to make deliveries and are fully confident that they will get your goods to their destination as fast as is possible.
• Parceldrop.co.uk will make every reasonable effort to deliver the goods according to their regular delivery schedules but these are NOT GUARANTEED AND DO NOT FORM PART OF THE CONTRACT.
• Parceldrop.co.uk is not liable for any damages or loss caused by delays.

Insurance and Claims

• Each service comes with only a limited amount of transit cover as standard. Standard cover is included at £50.00 per consignment. Extra insurance can be purchased at the time of selecting your service up to a maximum of £500.00.
• Should you require additional insurance above £500.00, you must contact Customer Support, prior to booking a shipment, to ascertain whether insurance is available for the service you wish to use. It must be noted that Parceldrop.co.uk DO NOT sell insurance and that cover is only facilitated through one of our third party agents (also not selling insurance) following the guidelines set down for such coverage by the F.S.A.
• Where insurance can be provided by the Carrier, it is your responsibility to ensure that all notification is properly made on manual paperwork (e.g. you must make sure you tick the appropriate box, and state the value to be insured, on the AWB). Failure to do so will result in any claim being voided. You must also be sure to keep any and all relevant documents showing intent to insure and the stated value of the goods to be shipped. Failure to do so will result in any claim being voided.
• Automatic paperwork (printed paperwork) will automatically include extra insurance details if requested, and WILL NOT need to be filled out manually by the sender.
• It is also advised that you provide photographic evidence of damage in addition to the physical inspection by the Carrier.
• No consideration will be given to any claim where the goods are deemed to have been insufficiently packaged upon inspection by the Carrier (please refer to our Packaging section for advice and instructions).
• If a prohibited item is sent with any of our services, all claims will be immediately rejected.

Limitations and Exclusions for Insurance Claims

• Please see our Prohibited Items List

We will not insure items that are larger/heavier then specified when ordering.

• If the goods are not correctly labeled, the claim will be voided.
• Any claim must be submitted, in writing, to us within 10 days of receipt in the case of loss and 14 days in the case of damage when the goods have been insured.

Liability

• The person placing the order is responsible for all information entered Parceldrop.co.uk will not be held responsible for any incorrect information that is given and no claims or refunds will be considered in that instance.
• In using our service, you are paying for transit charges only and Parceldrop.co.uk accept no liability for any Customs Duties or Taxes that may arise. In using our services, you are accepting full liability for any and all Customs Duties, Taxes and/or additional surcharges that may arise regarding the shipment of your goods.
• Liability is limited to the company who are carrying the goods.
• Parceldrop.co.uk reserves the right to deny liability where the goods have been sent via a Third Party where no additional insurance has been requested.
• In using our service you are accepting that no claim may be brought in such an instance.
• Loss or damage under the following conditions will not be covered:
• Acts of God (or similar Deity)
• Consequence of War
• Insufficient packaging / Incorrect labeling
• Prohibited contents
• Parceldrop.co.uk will deal only with the person who placed the order.
• In no case whatsoever shall any liability of the company however arising and not withstanding any lack of explanation exceed the value of the relevant goods.
• Liability is limited to the cost of transit only and to the insured value if a claim is raised and proved. We will not be liable for any further claim for any loss of profit, administrative inconvenience, disappointment or indirect or consequential loss or damage arising from any problem in relation to the service you have ordered.
• Any claim must be submitted, in writing, to us within 10 days of receipt in the case of loss and 14 days in the case of damage when the goods have been insured.

Severability

If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.

Governing Law

These terms and conditions and any contract between us shall be governed and interpreted in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.

Statutory Rights

These terms and Conditions are in addition to your statutory rights, as a consumer, which remain unaffected.

Complaints

Our aim is to provide outstanding Customer Service. If you have any complaint regarding the service you have received, please contact us.

If you require any further assistance or have any questions our Customer Support team will be more than pleased to help you. You can Contact Us here.